Go to Options, then tap 'Yell at Support.' In the body of the message, say 'I am changing my username from ________ to _______', then open up the mobile application, browse to Options->My Profile and change your email from your old address to your new address.
If you haven’t given us any payment information, we have no way of charging you. Simply take the app off your phone.
To cancel, login at ProOnGo.com , select Settings->Subscription->Cancel My Subscription. You'll receive a confirmation email shortly after that. If for some reason you do not receive a confirmation email, please visit our support page for help
You can view our refund policy and apply for a refund at refund-policy page.
All expenses are saved to our servers, so you can get them back on your phone at any time by going to Options->Expense Data, then chose 'Restore from ProOnGo.com.'
We highly recommend keeping your version of ProOnGo updated.
For iPhone: Load App Store, and tap the Updates tab. Choose ProOnGo.
For Android: Load App Market, and search for ProOnGo. Go to ProOnGo, and then tap the 'Update' button.
For BlackBerry: Load App World, then search for ProOnGo. Go to ProOnGo, then choose 'Update.'
99% of the time this is simply a login issue. An account has been accredited to one email address, but you’re signed in with another email address. Go to Options > My Profile and check that the email you used to subscribe to the ProOnGo service is the email that is shown. If you aren’t sure which email address you used to subscribe, you can always visit our support page , and we’ll help you out.
To sync to QuickBooks Pro or Online, log into the web portal and click the 'Connect to QuickBooks' button, and follow the prompts. If you haven’t already, you will also have to setup the Intuit Sync Manager in QuickBooks. Go to 'Online Services' on the top of the screen andclick 'Set Up Intuit Sync Manager.' Follow the prompts.
This can become a little confusing, so check out our youtube page for video tutorials.
They are either in Vendor Bill or Write Check - whichever you chose when you sent your expenses to QuickBooks. We deal with reimbursable expenses, so in order for these items to be considered an expense in QuickBooks, money must be going out - the expenses must be reimbursed. So, open either Write Check or Vendor Bill, and click the 'Previous' button. Your expenses will populate.
Reset it here .
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In September 2013 we reached out to tell you about our move to become a part of The Neat Company, the company that many of you have come to know as the worldwide leader in capturing, organizing, and taking action on receipts. Today we have an important update about our work to integrate ProOnGo Expense Read More >>
Power users and expense report gurus, by now you know that we’re on your side. In the past year, you’ve challenged us in ways that keep us on our toes, especially you QuickBooks ProAdvisors who bring us questions on behalf of your most sophisticated clients. As your wish lists keep coming in, we’ve made a change to where we put our advanced options in our expense editor. Read on to learn more. Read More >>
When we introduced our QuickBooks compatibility a few years ago, we started with a deep focus on the data flows between ProOnGo and QuickBooks. Nothing is more important to us than the sanctity of your accounting data, and that meant taking a microscope with us as we focused on every field and entity that flows between ProOnGo and QuickBooks. But now that our data flows have a long track record of reliability, we’re smoothing out the rough edges on our original UI. Read on to learn more. Read More >>